Customer Service
I sold the company materials are well-known manufacturers, materials are in line with the relevant national standards, industry standards or enterprise standards. I sold the company for technical support, material quality tracking, the adoption of the user suggestions, based on user satisfaction as the goal of the service system.
Specific content is as follows:
( 1) the user before purchase required materials, application environment, basic properties, processing properties, can consult our company sales or technical support staff to understand, can obtain initial material application characteristics and reasonable suggestions.
( 2) the user with my company to establish relations of cooperation, for the purchase of material transport, the follow-up processing and other aspects of the production, our company will provide technical support services.
( 3 ) my company has been performing regularly return visit system, for the sale of the material appearance, tolerance, mechanical properties, the use effect, service life and other aspects of track and truthfully will users rationalize recommendations back to manufacturers, producers for the user feedback information will be in-depth analysis and improvement, so that more effective improve the quality of products.
( 4) for a special purpose, high-grade special steel and the special requirements of users, our company will strive to cooperative users and manufacturers to communicate, appropriately increase investment, test, trial production of special steel, try our best to meet the special requirements of the various users for materials.
( 5) such as a library there are ready-made small corners more than expected, our company are generally provide free samples to the user for detection, and tracking the user initial effect trial.
